How can we help?

We deliver to all 16 regions of Ghana. Ashanti is free; every other region has one flat fee shown at checkout and listed on the home page.

How long it takes

• Kumasi and Ashanti — same day or next day.
• Greater Accra, Eastern, Central, Bono — one to two days.
• Volta, Western, Ahafo, Bono East, Western North — two to three days.
• Northern, Savannah, North East, Upper East, Upper West, Oti — three to four days.

Items we source to order take longer. We tell you the expected date before you pay, and again once the item lands in Kumasi.

Free delivery

Orders over GH₵1,500 are delivered free anywhere in Ghana. The bag shows how much more you need to add.

Store pickup

Choose Store pickup at checkout and collect from Adako Jachie, Kumasi. It is free and usually ready within 24 hours. We message you when it is ready.

Your address

A Ghana Post digital address (for example AK-039-5028) gets the rider to you fastest. You can also drop a map pin at checkout, or give a landmark.

You may exchange an item within 48 hours of delivery, provided it is unworn, unwashed and still has its tags attached, in its original packaging.

What can be exchanged

• Clothing, nightwear, shoes and slippers that do not fit.
• Any item that arrives damaged, faulty or different from what you ordered.

What cannot

• Items worn, washed, altered or with tags removed.
• Underwear and earrings, for hygiene reasons, unless faulty.
• Clearance items, unless faulty.
• Phones and appliances where the seal has been broken, unless faulty.

How to start one

Message us on WhatsApp with your order number and a photo. We confirm within the day and arrange collection or ask you to bring the item to the shop.

Refunds

We exchange as standard. Where a refund is agreed, it is sent to the mobile money number that paid, within five working days of the item reaching us.

Every item is opened and checked in Kumasi before it ships, but if something is wrong we will put it right.

Tell us straight away

Send us photos on WhatsApp within 48 hours of delivery, showing the fault clearly and the item as it arrived. Include your order number.

What happens next

• We replace the item where we have stock.
• If we cannot replace it, we refund you in full, including the delivery fee.
• Appliances and phones carry a one-year warranty unless stated otherwise. Keep the box and receipt.

Please do not attempt a repair yourself before contacting us, as that may end the warranty.

This is our mistake and we fix it at our cost.

1. Do not remove tags or use the item.
2. Message us on WhatsApp with your order number and a photo of what arrived.
3. We arrange collection and send the correct item, with no further delivery charge.

If the correct item is out of stock you may choose a replacement of the same value or a full refund.

Yes, if it has not yet been dispatched.

Before dispatch

Message us as soon as possible with your order number. We can change the size, colour, delivery address or cancel the order entirely. Any payment already made is refunded to the same mobile money number.

After dispatch

Once the rider has collected the parcel we cannot recall it. Refuse the delivery or accept it and start an exchange within 48 hours.

Sourced-to-order items

Items we buy abroad specifically for you can be cancelled free of charge until we place the order with the supplier. After that the deposit is not refundable, as the item has already been bought on your behalf. We always tell you when that point is reached.

How you can pay

• Mobile money and card at checkout, handled by a licensed payment provider.
• Mobile money transfer to our number, quoting your order number.
• Cash on delivery in Kumasi and Greater Accra.

Part payment

On many orders you can pay a deposit now and settle the balance on delivery or pickup. Choose it at checkout where offered.

Is my card safe?

Card details are entered on the payment provider's own secure page. They never touch this website and we never see or store them.

Prices

All prices are in Ghana cedis and include any import duty already paid. Delivery is shown separately before you confirm.

This notice explains what we collect and why. We keep it short on purpose.

What we collect

• Your name, phone number, delivery address and, if you give it, your email — so we can deliver your order and send a receipt.
• Your order history, so you can track orders and so we can handle exchanges.
• Basic information your browser sends, such as device type, to keep the site working.

What we do not do

We do not sell your details, and we do not share them with anyone except the people who need them to complete your order — the delivery rider and the payment provider.

Payments

We never see or store card numbers. Payments are processed by a licensed provider on their own secure page.

Cookies

This site stores your bag, saved items and preferences on your own device so they are still there when you return. It is not used to track you across other websites.

Your choices

You may ask us what we hold about you, ask for it to be corrected, or ask us to delete it. Email info@missivyimports.com and we will respond within seven days.

These terms apply when you buy from Miss Ivy Imports, Adako Jachie, Kumasi, Ghana.

1. Orders

Placing an order is an offer to buy. A contract is formed when we confirm the order on WhatsApp or by email. We may decline an order where an item is out of stock, mispriced or where we cannot deliver to the address given.

2. Prices and payment

Prices are in Ghana cedis. We may change prices at any time, but not after we have confirmed your order. Where part payment is agreed, ownership of the goods passes to you only when the balance is paid in full.

3. Stock

Stock shown on the site is kept as accurate as we can make it. If an item sells out between your order and our confirmation, we will offer a replacement or a full refund.

4. Delivery

Delivery times are estimates, not guarantees. Risk passes to you on delivery. If nobody is available to receive the parcel, the rider will contact you to rearrange; repeat attempts may be charged.

5. Returns

Our exchange policy is set out in the Returns article and forms part of these terms. Nothing here affects your rights under the Sale of Goods Act, 1962 (Act 137) or the Consumer Protection framework of Ghana.

6. Descriptions and images

We photograph items ourselves wherever possible. Colours may vary slightly between screens. Measurements in a size guide are approximate and may vary by a small tolerance.

7. Warranty

Appliances and phones carry a one-year warranty against manufacturing defects unless otherwise stated. The warranty does not cover misuse, liquid damage, or repairs by anyone other than an approved technician.

8. Our liability

We are responsible for loss you suffer as a foreseeable result of us breaking these terms. We are not liable for indirect losses. Nothing in these terms limits liability for death, personal injury or fraud.

9. Governing law

These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction.

10. Contact

Miss Ivy Imports, Adako Jachie, Kumasi, Ashanti Region, Ghana. info@missivyimports.com

Last updated September 2026.

We supply boutiques, salons and resellers across Ghana.

• Discounts start at ten units of the same item.
• We can source a specific item, colour or size range on request.
• Bulk orders usually need a fifty per cent deposit, with the balance on delivery.

Message us on WhatsApp with the item, quantity and the date you need it, and we will quote the same day.